All international shipments are shipped as Registered airmail or EMS service only.
We recommanded people whom buy value items use EMS service.
UPS, FEDEX, DHL etc. is possible, but delivery fare is verier expensive than EMS.
However, e-mail us in case of want.
- Packages are precisely weighed after we process and pack your order.
- Shipping fees are determined entirely by EMS(Express Mail Service).
- Item being shipped within 3~7 day of receiving payment EMS in a box.
- Item being shipped within 15-30 day of receiving payment Registered airmail.
- We are able to notify customers when their order ships as email with tracking number.
Buyer have to undertake the responsibility if there are any lost when using EMS and Registered Airmail.
[Hong Kong Local]
Free shipping to Hong Kong for orders over HK$300.00 (We use Local Registered post.)
Buyer have to undertake the responsibility if there are any lost when using Hong Kong Local post without registered.
Return & Exchange
[ Return Policy ]
Once an order is placed, it is processed.
Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.
For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs.
But, the Pupa paradise will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition.
Any loss of parcel cause by the shipping cannot be refund.
And no returns on doll itself, sale or clearance items, or anything marked special.
All sales on these items are final!
Damage In Shipping Return Policy
Damaged products during purchase and shipping may be returned and exchanged.
However, damages caused by end-user customer are not qualified for return.
We inspect all items before they leave our store to insure that they are mint has any accessory that is noted in the description.
Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained.
Damage will be reported to EMS service and a damage claim initiated.
Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.
If you should receive a damaged product due to shipping, please e-mail us and we will gladly resend another doll.
We will gladly credit any shipping charges incurred once we have received the damaged merchandise.
Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office.